Welcome to Fish Gear Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium Shimano fishing gear, shipping policies, and more. Whether you’re a freshwater angler or saltwater enthusiast, find the information you need below.

About Our Products

What types of fishing gear do you specialize in?
We specialize in premium Shimano fishing equipment for both freshwater and saltwater anglers. Our product range includes:
  • Freshwater and saltwater rods & poles
  • High-performance reels and rod/reel combos
  • Specialized lures and fishing tackle
  • Durable apparel including men’s fishing clothing and rain gear
  • Essential accessories for all fishing conditions
Why should I choose Shimano gear from your shop?
As passionate anglers ourselves, we select only the highest quality Shimano products that we would personally use on the water. Every item is verified by our Washington-based team before shipping to ensure you receive tournament-ready gear.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. Your payment details are never stored on our servers.

Shipping & Delivery

What are my shipping options?
We offer two angler-focused shipping methods:
Standard Shipping ($12.95 flat rate):
– Processed in 1-2 business days
– Shipped via DHL/FedEx
– 10-15 day delivery after shipping
Perfect when you need gear fast for tournaments or last-minute trips.
Free Shipping (orders over $50):
– Processed in 1-2 business days
– Shipped via EMS with tracking
– 15-25 day delivery after shipping
Great for stocking up on multiple items or seasonal preparation.
Do you ship internationally?
Yes! We ship worldwide from our Washington facility, except to some Asian countries and remote regions. Our team combines global logistics with local tackle shop expertise to get your gear where it needs to go.
How are fishing rods packaged for shipping?
As fellow anglers, we take special care with rod shipments. Each rod is packed in protective tubing with reinforced ends to prevent damage during transit. Our packaging has been tested to withstand the rigors of international shipping.

Returns & Exchanges

What is your return policy?
We stand behind every Shimano product we sell. If you’re not completely satisfied:
  • You have 15 days from receipt to initiate a return
  • Items must be unused and in original packaging
  • Contact us at [email protected] to start the process
We make returns hassle-free because we know how important reliable gear is to your fishing success.
What if my gear arrives damaged?
While our angler-approved packaging significantly reduces this risk, if damage occurs:
  1. Keep all original packaging
  2. Take photos of the damage
  3. Contact us immediately at [email protected]
We’ll arrange a replacement or refund and handle all claims with the shipping carrier.

Customer Support

How can I contact customer service?
Our team of fishing enthusiasts is ready to help! Email us at [email protected] for:
  • Product recommendations based on your fishing style
  • Shipping estimates for your specific location
  • Technical questions about Shimano gear
  • Any other concerns about your order
We typically respond within 24 hours (excluding weekends).
Where is your physical location?
Our warehouse and operations center is located at:
1265 Daffodil Lane, Washington, US 20011
While we don’t have a retail storefront, every order is personally handled by our team of fishing experts at this location.
Ready to gear up for your next fishing adventure? Shop our curated selection of Shimano fishing equipment today and experience delivery designed by anglers, for anglers. If you don’t see your question answered here, don’t hesitate to reach out – we’re happy to help you get the perfect gear for your needs!