Welcome to Fish Gear Shop, where we combine your passion for fishing with our commitment to exceptional service. Just like choosing the right tackle for your fishing adventure, we’ve designed our shipping and returns policies to be straightforward and reliable.

Shipping Information

We understand that when you order fishing gear, you’re eager to get out on the water. That’s why we process all orders within 1-2 business days (excluding weekends and holidays).

Shipping Options:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Tracking included
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Tracking included

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

At Fish Gear Shop, we stand behind our premium fishing equipment with the same confidence you have when casting your line. While we meticulously inspect every product before shipment, we understand that sometimes gear needs to be returned or exchanged.

Our Return Policy

You may return most items within 15 days of receiving your order for a full refund or exchange.

Non-Returnable Items:

  • Apparel Accessories (for hygiene reasons)
  • Freshwater Lures and Saltwater Lures (once opened)
  • Rain Gear that shows signs of use
  • Any item not in its original condition

Return Requirements:

  • Items must be unused, in original condition, and in their original packaging
  • All tags and protective coverings must be intact
  • A copy of your order confirmation or receipt must be included

How to Initiate a Return or Exchange

  1. Contact Us within 15 days of receiving your order at [email protected] with your order number and reason for return
  2. Wait for Approval – Our customer service team will review your request within 1-2 business days
  3. Package Your Item – Once approved, securely pack the item in its original packaging
  4. Ship Your Return – Send the package to our returns center (address provided in approval email)
  5. Receive Your Refund/Exchange – We’ll process your request once we receive and inspect the item

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Fish Gear Shop Team,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]).

The item(s) I wish to return/exchange are:

[Product Name] – [Quantity] – [Reason for Return]

Please advise on next steps. I have reviewed the return policy and confirm the item(s) meet all requirements.

Best regards,

[Your Full Name] [Your Email Address] [Your Phone Number – optional]

Refund Processing

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping Costs: Original shipping fees are non-refundable unless the return is due to our error

Note: Depending on your financial institution, it may take 5-10 additional business days for the refund to appear on your statement.

Exchanges

  • For exchanges of the same value: We’ll ship your replacement item once we receive your return
  • For exchanges of higher value, you’ll need to place a new order and pay the difference
  • Exchanges are subject to product availability

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos of the damage and your order number. We’ll arrange for a replacement or refund and cover all associated shipping costs.

Returns Center Address

Fish Gear Shop Returns
1265 Daffodil Lane
Washington, US 20011

Important: Do not send returns to this address without prior authorization. Always contact us first to receive a return authorization number.

At Fish Gear Shop, we’re committed to your complete satisfaction – both with your fishing experience and your shopping experience. If you have any questions about our shipping or returns policy, don’t hesitate to contact our customer service team.

Tight lines and happy fishing,

The Fish Gear Shop Team